Refund & Returns Policy

Overview

At Evermore Streetwear, we want you to be happy with your purchase.

Our change-of-mind return policy lasts 30 days from the date your order is delivered. If 30 days have passed since delivery, we may not be able to offer a change-of-mind refund or exchange.

To be eligible for a change-of-mind return, your item must:

Be unused and unworn
Be in the same condition that you received it
Be free from stains, makeup, perfume, damage or other signs of use
Have all original tags, packaging and accessories
Include proof of purchase

This policy applies to our range of sunglasses, necklaces, pendants, bracelets, headwear and other Evermore Streetwear accessories.

Items Not Eligible for Change-of-Mind Returns

We may not accept change-of-mind returns for items that:

Have been worn or used
Have been damaged after delivery
Have been altered or modified
Are missing original packaging, tags or accessories
Show signs of wear, stains, makeup, perfume or other use
Are returned more than 30 days after delivery

This does not affect your rights under the Australian Consumer Law.

To complete your return, we require reasonable proof of purchase, such as your order confirmation, invoice, receipt or order number.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item.

We will then notify you whether your refund has been approved or rejected.

If your return is approved, the refund will generally be processed to your original payment method.

Please allow additional processing time for your bank or payment provider to complete the refund.

Late or Missing Refunds

If you have not received an approved refund, please:

Check your bank or payment account.
Contact your bank or payment provider.
Allow additional processing time.
Contact Evermore Streetwear if you still have not received your refund.

Please contact us at {email address} if you need assistance.

Sale Items

Sale and promotional items may be eligible for returns in accordance with this policy.

However, Australian Consumer Law rights continue to apply to sale items.

If a sale item is faulty or does not meet the consumer guarantees, please contact us so we can assess the issue and provide the appropriate remedy.

Exchanges

We may accept exchanges for eligible change-of-mind returns, subject to availability.

If you would like to exchange an item, please contact us at {email address} before sending the item back.

For faulty, damaged or incorrect items, your rights under the Australian Consumer Law apply.

Gifts

If an item was purchased as a gift and is eligible for a change-of-mind return, please contact us at {email address}.

Refunds will generally be processed to the original payment method used for the purchase.

Shipping Returns

Before returning an item, please contact Evermore Streetwear at {email address} to receive return instructions.

For approved change-of-mind returns, you will generally be responsible for the cost of return shipping.

Original shipping costs are generally non-refundable for change-of-mind returns.

We recommend using a tracked shipping service when returning an item. Evermore Streetwear cannot guarantee receipt of items that are lost during return shipping.

If an item is confirmed to be faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, we will provide the appropriate remedy in accordance with the law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Our customers are entitled to consumer guarantees that cannot be excluded under Australian law.

If a product has a major failure, you may be entitled to a refund or replacement. For other failures, you may be entitled to a repair, replacement or other appropriate remedy.